Contact Us

📩 Email Support

  • 🔹 Email: Contact@weslora.com
  • 🔹 Response Time: Within 24–48 business hours
  • 🔹 Best for: Order inquiries, returns, refunds, product questions, and general support

💡 Faster resolution tip: Always include your order number in your email so we can locate your order instantly and help you faster.

🕐 Business Hours

  • 🔹 Monday – Friday: 9:00 AM – 6:00 PM (EST)
  • 🔹 Saturday – Sunday: Closed
  • 🔹 Holidays: Closed on all major U.S. holidays

⚡ Note: Emails received outside of business hours or on weekends/holidays will be responded to on the next business day.

📝 What to Include in Your Email

To help us assist you as quickly as possible, please include:

  • 🔹 Your full name and order number
  • 🔹 The email address used during checkout
  • 🔹 A clear description of your question or issue
  • 🔹 Photos (if applicable — for damaged items, defects, or wrong products received)

❓ Common Topics We Can Help With

  • 🔹 Order Status & Tracking — Where is my order? When will it arrive?
  • 🔹 Returns & Refunds — How do I return my product? When will I get my refund?
  • 🔹 Product Questions — How does it work? Is it right for my skin type?
  • 🔹 Damaged or Defective Items — My product arrived broken or not working
  • 🔹 Order Cancellations — I need to cancel my order (within 24-hour window)
  • 🔹 Address Changes — I entered the wrong shipping address

⚡ Important Reminders

  • 🔹 Order cancellations: Must be requested within 24 hours of placing the order
  • 🔹 Damaged items: Must be reported immediately upon delivery with photos
  • 🔹 Returns: We offer a 30-day return policy — items must be unused, unopened, and in original packaging
  • 🔹 Refunds: Processed via our Go Green Initiative — 50% refund (unused) or 25% refund (opened/used)

⚡ Please note: We kindly ask that you contact us directly before initiating a chargeback or dispute with your bank. We're committed to resolving any issues quickly and fairly.

📩 Get in Touch

We're here to help. Email us anytime and we'll get back to you.

We respond within 24–48 business hours.

Contact@weslora.com

Weslora — Your Skin, Elevated. ✦