Contact information

Last updated: April 2026 — Have a question, concern or feedback? We'd love to hear from you. Our team is here to help with anything from order tracking and sizing help to defect claims and product queries. Email is the fastest way to reach us.

How to Reach Us:

  • Email — the fastest way to reach us at Contact@weslora.com
  • Business hours — Monday to Saturday, 10:00 AM – 6:00 PM IST.
  • Response time — typical reply within 24–48 business hours.
  • Drop us a line anytime and our team will get back to you shortly.

At a Glance:

  • Email — Contact@weslora.com (best way to reach us).
  • Hours — 10 AM to 6 PM, Monday to Saturday, IST.
  • Response time — 24 to 48 business hours.

What We Can Help With:

  • Order & Tracking — order status, tracking issues, delayed shipments, address changes within 24 hours.
  • Defect Claims — manufacturing defects within 48 hours of delivery. Include photo and video evidence.
  • Sizing Help — confused about fit? Reach out before ordering and we'll help you pick the right size.
  • Payment Issues — failed transactions, double charges or any payment-related concerns with your order.
  • Product Queries — questions about fabric, fit, drops, restocks or anything else about our products.
  • Collaborations — influencer partnerships, press inquiries, bulk orders or business collaborations.

Include These for Faster Resolution:

  • Your order number — found in your order confirmation email (e.g. WSL-12345).
  • Your full name and registered phone number — so we can quickly locate your order in our system.
  • A clear description of the issue — the more specific, the faster we can resolve it.
  • Photo and video evidence — mandatory for defect claims, helpful for any product-related concern.
  • The AWB tracking ID — if your query is about a shipment in transit.

Business Hours:

  • Monday — 10:00 AM to 6:00 PM IST
  • Tuesday — 10:00 AM to 6:00 PM IST
  • Wednesday — 10:00 AM to 6:00 PM IST
  • Thursday — 10:00 AM to 6:00 PM IST
  • Friday — 10:00 AM to 6:00 PM IST
  • Saturday — 10:00 AM to 6:00 PM IST
  • Sunday & Public Holidays — Closed

Follow Us:

  • Instagram — @weslora for new drops and behind-the-scenes content.
  • Facebook — @weslora for updates and community posts.
  • For order-related queries, please email us directly — social DMs are not monitored for support.

Before You Email — Check These:

  • Return & Refund Policy — full details on defect claims, eligibility and our 48-hour reporting window.
  • Shipping Policy — dispatch timelines, delivery estimates and COD information.
  • Terms & Services — the legal terms that apply to every order.
  • Size Guide — detailed measurements available on every product listing.
  • Most questions are already answered in these resources — please review them first for quicker self-service.

A Quick Note Before Filing a Chargeback:

  • If you have a genuine concern, please email us first at Contact@weslora.com.
  • Most issues are fully resolved within 24–48 business hours through direct conversation.
  • Filing a chargeback before contacting us delays resolution for both sides.
  • We promise to make it right — just give us a chance to help first.

Please note: during sales, new drops and high-volume periods, response times may be slightly longer than usual. Thank you for your patience — we read every email and reply to each one personally.

Contact Details:

For any query, concern, defect claim or general feedback, reach us at:

  • Email: Contact@weslora.com
  • Hours: Monday to Saturday, 10AM to 6PM IST
  • Response time: 24–48 business hours
  • Please include your order number in all emails for faster resolution.