Track My Order
✦ Track Your Order
Enter your tracking number to see real-time delivery updates on your Weslora order.
📍 Your Order Journey
Here's exactly what happens after you place your order.
Order Confirmed
You'll receive a confirmation email instantly after checkout.
Preparing Your Device
Your Weslora device is carefully quality-checked and packed within 1–3 business days.
Shipped — Tracking Emailed
Your tracking number is sent to your email. It may take 24–72 hours to show the first update.
In Transit
Your package is on its way. Track it in real-time using the button above.
Delivered!
Your Weslora device has arrived. Time to start your skincare journey!
⚡ Note: All delivery times are estimates only and are not guaranteed. Actual delivery may vary depending on your location and carrier.
🚚 Estimated Delivery Times
| Shipping Method | Processing | Estimated Delivery | Cost |
|---|---|---|---|
| US Express | 24–72 hours | 7–14 business days | FREE |
⚡ All delivery times are estimates only and begin after the order has been processed and shipped. Actual delivery may vary depending on your location and carrier. Weslora is not responsible for delays caused by shipping carriers, weather, or other events beyond our control.
✦ Shipping & Tracking
How long does shipping take?
Orders are processed within 24–72 hours and typically delivered within 7–14 business days. All orders include free shipping with full tracking. You'll receive a tracking number via email once your order ships.
I haven't received my tracking number yet?
Tracking numbers are sent via email once your order ships (1–3 business days after purchase). Check your spam or promotions folder first. If it's been more than 5 business days since your order, contact us with your order number.
My tracking number shows no results or isn't updating?
Tracking information may take 24–72 hours to update after shipment. Some carriers may take up to 5 days for the first scan. Brief gaps in updates are normal while packages transfer between facilities. If tracking has not updated after 7 business days, contact us and we'll investigate.
Tracking says "delivered" but I haven't received my package?
Check with neighbors, your mailroom, front porch, garage, or local post office first. Carriers sometimes mark packages as delivered slightly early — wait 24 hours as the package may still arrive. Weslora is not responsible for packages marked as delivered by the carrier. We do not offer automatic refunds or replacements for packages showing a delivered status. We recommend using a secure delivery location.
My package appears to be lost — what happens now?
For packages with no tracking movement for 30+ business days, contact us and we will investigate with the carrier. Resolutions for lost packages are handled at our discretion on a case-by-case basis and may include a replacement or store credit.
✦ Orders & Changes
Can I cancel my order?
Orders may be cancelled within 24 hours of purchase. After 24 hours, orders are processed and prepared for shipment and cannot be cancelled. If your order has already shipped, it will be handled under our 30-day Return Policy. To cancel, email Contact@weslora.com within 24 hours of placing your order.
Can I change my shipping address after ordering?
Address changes are only possible within 24 hours of placing your order. Email us immediately with your order number and the new address. Once an order enters processing or shipping, modifications are not possible. Weslora is not responsible for orders delivered to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer is responsible for paying reshipping costs.
My order arrived damaged, defective, or incorrect — what do I do?
Contact us immediately at Contact@weslora.com with your order number, a clear description of the issue, and photos of the damage or incorrect item. Please report damaged or defective items within 48 hours of delivery. We will evaluate the issue and make it right.
Where are my free gifts? I only received one package.
Free gifts (Under-Eye Patches, Ice Roller, Gel Sample) are included inside your main package along with your Weslora device. They are not shipped separately. If any gift is missing from your package, contact us within 48 hours of delivery with a photo of everything you received and we'll resolve it.
✦ Returns & Refunds
How do I return my product?
We offer a 30-day return policy from the date you receive your item. To initiate a return, email us at Contact@weslora.com — if approved, we will provide return instructions. Items must be unused, unopened, and in original packaging. Returns sent without prior authorization will NOT be accepted.
Who pays for return shipping?
The customer is responsible for all return shipping costs. Weslora does not provide prepaid return labels. Return shipping costs are non-refundable. We recommend using a trackable shipping method, as we are not responsible for returned items lost in transit.
What if I opened or used the product — can I still get a refund?
Yes — through our Go Green Initiative 🌿, you can keep the product instead of shipping it back. Unused/unopened items qualify for a 50% refund. Opened or used items qualify for a 25% refund. This helps reduce waste and saves you the cost of return shipping.
Can I return the free gifts I received with my order?
All free gifts (Under-Eye Patches, Ice Roller, Gel Sample) are final sale and cannot be returned. If you return your main product and do not return the free gifts, the retail value of each gift will be deducted from your refund.
Can I return the add-on products (Gel, Serum) separately?
Yes — add-on products (EMS Conductive Gel, Hyaluronic Acid Serum) can be returned separately from the main product or together. They follow the same Go Green terms: 50% refund if unused/unopened, 25% refund if opened/used. Each add-on is refunded individually based on its condition.
How long does it take to get my refund?
Refunds are processed within 10 business days after your return is received and approved. Refunds are issued to your original payment method. Depending on your bank or credit card company, it may take an additional 5–10 business days for the refund to appear on your statement.
Can I exchange my product for a different one?
We do not offer direct exchanges. If you'd like a different product, please initiate a return for your current item and place a new order separately.
⚠️ Important Reminders
🔹 24-hour cancellation window — after 24 hours, orders cannot be cancelled
🔹 30-day return policy — items must be unused, unopened, in original packaging
🔹 Prior authorization required — unauthorized returns will not be accepted
🔹 Free gifts are final sale — retail value deducted from refund if not returned
🔹 Customer pays return shipping — no prepaid labels provided
🔹 Report issues promptly — photograph packages before and after opening
⚡ Please contact us directly before initiating any disputes or chargebacks with your bank. We're committed to resolving all issues quickly and fairly — most concerns are resolved within 24–48 business hours.